Frequently Asked Questions

Safety Protocols

• Fully vaccinated members are not required to wear face coverings in the fitness center areas or while actively exercising.
• Non-vaccinated members are required to wear face coverings and maintain 6’ physical distance from others at all times. Face coverings can be removed while actively exercising.
• We will not screen members and guests upon entry. We ask that if you are not feeling well, please stay home and recover before visiting.
• Extra signs are displayed in the facility promoting proper hand-washing techniques.
• All purchases will require a credit card or house account charge.

How we are responding to symptoms, exposure or a positive COVID-19 Test

• We immediately follow up with member, guests or employee to gather more information.
• Affected areas of the center are cleaned and sanitized.
• Contact tracing is conducted for everyone who self-reports they tested positive.
• Notifications are sent to anyone identified as having come in close contact† with someone who reports a positive COVID test result.
• Quarantines are required in alignment with Illinois Department of Public Health and CDC guidelines and member must complete the center questionnaire to verify safe return to center activity.

†Close contact: Someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period starting from 2 days before illness onset (or for asymptomatic patients, 2 day prior to test specimen collection) until the time the patient is isolated.

Cleaning Protocols

• We will follow Center for Disease Control and Prevention guidelines for cleaning.
• Cleaning crews will adhere to a continuous disinfection schedule.
• We will have an enhanced after-hours cleaning and disinfecting process.
• Extra sanitizer wipes will be available for member cleaning of equipment before and after every use.
• Extra signs throughout the facility will reinforce the cleaning of equipment.

Physical Distancing

• Non-vaccinated members are required to wear face coverings and maintain 6’ physical distance from others at all times. Face coverings can be removed while actively exercising.

Are masks required?

• Fully vaccinated members are not required to wear face coverings in the fitness center areas or while actively exercising.
• Non-vaccinated members are required to wear face coverings and maintain 6’ physical distance from others at all times. Face coverings can be removed while actively exercising.

Are you offering Group Exercise Classes?

• Yes! Group sizes have increased.
• Registration is required for Body Pump, Cycle, AWE.
• This can be done weekly by stopping by the member services desk, at either location, or on the NM Health & Fitness App. or calling 815.444.2900
• Must arrive on time to ensure entrance or spot may be forfeited

Will the pools be open for use?

• Pools are available for use.
• Reservations are required for Lap Pool Only in Crystal Lake
• Reservations are required for Lap Pool and Leisure Pool Huntley
• This can be done weekly by stopping by the member services desk, at either location, or on the NM Health & Fitness App. or calling 815.444.2900.

Are the whirlpools, steam rooms, and saunas also opening?

• Crystal Lake sauna, steam room and whirlpool will open on Saturday, June 12 with posted capacity restrictions.
• Huntley sauna will open on Saturday, June 12, and steam room will open on Tuesday, June 15 with posted capacity restrictions.

Learn more at the Member Services desk, call 815.444.2900 or complete our contact form.